Rational
This session aims to provide participants the knowledge and understanding of different behaviour types. He/she will develop the necessary
skills for acting, reacting, responding and reporting appropriately to issues in a sensitive and diplomatic manner. Participants will enhance their abilities to determine easily the behaviour exhibition of others and empower self to take an assertive approach in relationship with people.
Who should attend?
Open to everyone, especially employees at any level in organisations. Minority ethnic migrants with unique traditional values would greatly benefit from this programme.
Content
Concept and definition of assertiveness
Behaviour analysis
Rights and responsibilities
Communicating and negotiating in challenging environment
Creative thinking and logical expression
