Programme will provide better definition and explanation of poor performance. Participants in the training will achieve greater knowledge and understanding of techniques for enhancing team performance through tact and constructive communication, feedback, teaching and reporting. The session will highlight the impact of poor performance on team, organisation and individuals and empower participants to demonstrate assertiveness, interpersonal and influencing skills in order to be effective when challenging poor performance.
Who should attend?
Open to everyone. Frontline workers, line managers or supervisors will benefit greatly.
Content
Familiarity with standards and set targets
Understanding Team dynamics
Principles of objectivity discussion
Documentation and record keeping
Performance appraisal and gap analysis
Highlight of poor performance areas
Support learning and development
Communicating issues beyond personal level
