It will enable participants to conceptualise the processes of thought, speaking, listening, understanding and responding in conversations in both formal and informal environments. Programme will raise participants’ awareness about concept of diversity and impact of technology in communicating within close and across boundaries. It would highlight key elements of communication, which is about what you are saying or intend to say, in relationship to what is said, how it is said and how the other party perceives it.
Who should attend?
Open to everyone, especially employees at any level in organisations. It is particularly recommended for people in health and social care industry
Content
Principle of effective communication
Vertical and horizontal communication
Communicating with culturally diverse people
Verbal and non-verbal communication
Balancing the art of listening and talking
Communicating assertively across boundaries
