Participants will develop better knowledge and understanding of behaviour characteristics in order to quickly identify the early signs of aggressive behaviour. Programme will be facilitated for participants to become more proactive in taking appropriate actions for controlling and dealing effectively with aggressions in any environment.
Who should attend?
Open to everyone, especially employees at any level in organisations
Content
Concept and definition of aggression
Behaviour analysis
Trigger factors for aggression
Assertive approach for resolving confrontation
Risks assessment – (Place, people, policies and personal protection)
Dealing with aggressive personality (Staying calm but in control – empathise and defuse tension)
Predicting recurrence outburst of anger
Managing self and others in an aggressive situation
