Managing poor performance

Rational

Programme will explore the different performance indicators, especially in the early signs of poor productivity, decline in service expectation and unnecessary waste, which are underlined by multi factorial issues. Delegates are expected to gain understanding of the concepts of basic/advanced financial analysis, resource management, staff moral, recruitment and employees’ turnover, managing complaints and change, and adapting to new challenges initiated by different external factors. In addition, the programme would highlight the skills for evaluating customers’ needs/preferences and for responding promptly to stakeholders’ demands for added value to services or products.

Who should attend?

Chief Executives, Directors, Senior and Middle Managers, Team Leaders and Supervisors

Content

Culture, values and goal of organisation
Team dynamics
Recognising signs of poor performance
Communicating concerns with team and other stakeholders
Establishing stakeholders understanding of performance challenges
Turnaround measures: Initiating and managing change
Assessment of different performance management tools and models