Organisations or department within it can remain ahead of rivals by gaining knowledge of changes in customers demand for added value to services and products and therefore take advantage of responding promptly in bridging the gap. Participants to the programme will be more equipped and prepared to shape services to the needs generated by the influences of social, economical, political and technological factors. He/she will acquire or improve on skills for researching, analysing, communicating and developing information/data and leading in change/project management.
Who should attend?
Every employee would benefit. However, it would is highly recommended for people that are working at supervisor to directors’ levels.
Content
Social trends
Service gap analysis
Stakeholder analysis
Business planning
Concept of cost-benefit analysis
Managing change
Project managing a new service set up
