Programme will provide participants the skills, knowledge and capabilities for understanding people and maximising their strengths to realise their full potentials. He/she will have the understanding for motivating, appraising, developing of individual or team of workforce and overcoming challenges of poor performance. Participants will be equipped to deal with problems and conflicts among the staff and follow through a disciplinary process through in line with policies and through official reporting lines.
Who should attend?
Line managers, supervisors, middle and senior managers
Content
Appraisal as a tool for performance management
Record and record keeping in attendance /absences
Underling management with leadership qualities
Communicating in a difficult situation
Overcoming the challenge of a difficult staff
Collective responsibility and individual accountability within a team
Promoting equality and diversity
Problems and conflict resolution
Organising and chairing meetings
Reporting up the ladder
