This training will highlight the key aspects of conflict resolution by exploring the impact of conflicts on relationship, productivity, cost, stability, trust and potential for future partnerships and achievements. Delegates would be facilitated to reflect on personal experiences in order to generate common concepts for evaluating and resolving conflicts that might occur in any situation.
Who should attend?
Open to everyone in an organisation or community
Content
Common background for conflicts
Power/interest balance between parties
Tracing back the problem
Negotiating the solutions
Position and compromise: “sticks and carrots”
Influencing outcome
Decision making
