Programme will explore the ways and degree of how stress of employees and customers can impact negatively on organisations ability to achieve its goals for productivity and profitability. It would create environment for delegates to identify specific consequences for ineffective management of employees’ relationship and responsibilities at work and the approaches for successful management of stress among people
Who should attend?
Open to all. Supervisors, Line Managers, and people at middle management to directors’ positions would greatly benefit as they have the responsibility for influencing the factors that can encourage or prevent stress from occurring.
Content
Stressors – overt and covert factors
Empowering people
Team dynamics and challenges
Work environment and resources
Target and performance
Strategic approach to stress management
Sustaining action with policies
